After months of speculation, eWalletXpress admitted Monday that federal authorities had seized funds from the company. eWalletXpress is an online e-wallet that has become a popular way for U.S. customers to transfer funds to and from online poker rooms and sports books as well as internet casinos.
Since November, customers in the U.S. had been unable to use the service and rumors were that federal authorities had seized the funds. Customer service agents at the company had indicated to customers that funds were not available because of a “technical issues” but this week the company finally admitted that all the speculation was correct.
U.S. customers who sign into eWalletXpress are greeted with a message that reads in part: “At this point, we must regretfully inform you that our funds and accounts were seized by the U.S. government as part of a confidential investigation. We have contacted the U.S. investigating agencies and are currently negotiating with them. At present, eWalletXpress is unable to access these funds or return them to you because the funds are not longer in our custody or control.”
The note goes one to apologize to customers for not telling them sooner, but indicated that due to the sensitive nature of the investigation, they were not able to notify customers and they hope to resolve the issue quickly.
According to eWalletXpress, U.S. players who lost money when the funds were seized should eventually receive their funds. The company doesn’t know when that will be.
NETELLER was shut down by the federal government four years ago and players who had money at that site had to wait more than six months to receive a refund.